Choosing a 900 Number Provider

There are several points to consider when evaluating service bureaus. These include the system capacity, service offerings, and company experience.

First, make sure that the service bureau will be able to handle the expected call volume during peak calling periods. Peak periods can arise during certain times of the day, or after a radio or television commercial. The service bureau should have enough lines and personnel to handle all the calls you expect to receive in these situations.

Another area to evaluate is the service offerings of the 900 bureau. Examine areas such as call handling capabilities, program design assistance, regulatory knowledge, and billing reports. Ideally, the service bureau should have previous experience with the type of program you would like to implement. Even better is a firm that already has similar 900 offerings currently in place. It can also be useful to experience the service from a customer's perspective.

Good service bureaus will provide your with daily online call reports via the web. Don't settle for companies that provide call counts via the phone. Online call reports will give you the ability to login to your account 24/7 via the internetl so you won't have to keep calling the company to look up your calls manually. You will be able to look at all your total calls and revenue online. This is much more reliable.

Finally, look into the company's background. This is particularly important since the 900 service business has not earned a strong reputation for honesty. Learn about how long they have been in business.

Here are two 900 number service bureau's we recommend:

PayPerCall.com - Implements custom 900 & 800 programs. Both Live and Recorded programs. You provide the content and or the operators.

900profits.com - Turnkey Pre-programmed packages (Live Adult, Live Psychic, Datlines). Their operators take the calls.